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This page is designed to help you get the answers you're looking quick and easy! Simply scroll through the page to get your information.
Thank you for your interest in The Florida Express Bus. This page contains our most frequently asked questions. If your question is not answered here, please contact us.
- Cruise Terminal Pick Up & Drop Offs
- Door to Door Service Details & Information
- Fares Information
- Luggage Allowance
- Parking Information
- Refund & Ticket Change Information
- Reservations & Ticketing Information
- Station Locations for Station to Station Service
Cruise Terminals:
Q. Do you offer transportation to the Port Everglades Cruise Terminal?
A. We do! Southbound Trips from Orlando to Ft. Lauderdale 103 and 104 will make a special stop at the Port Everglades Cruise Terminal for an additional fee of $20.00 per person. We also service the Port of Miami on Trip 300 from Tampa, Brandon, Riverview, Gibsonton, Ruskin, Bradenton, Sarasota, Venice, Port Charlotte, Punta Gorda, Fort Myers, Cape Coral and Naples.
Q. Do you offer transportation to the Port of Miami Cruise Terminal?
A. We do! Southbound Trips from Orlando to Miami 103 and 104 will make a special stop at the Port of Miami Cruise Terminal for an additional fee of $20.00 per person. We also service the Port of Miami on Trip 300 from Tampa, Brandon, Riverview, Gibsonton, Ruskin, Bradenton, Sarasota, Venice, Port Charlotte, Punta Gorda, Fort Myers, Cape Coral and Naples. Return to Top
Door to Door Service: Q. What is "Door to Door"? A. Door to Door Trips will pick you up at your Home, Hotel, Airport or Cruise Port and take you anywhere you want to go. The times published on our website are approximate and will be verified by telephone by our Dispatch Department the night before your trip. This service is perfect for those who do not have the means to get to one of our station locations. This is a shared shuttle which means there will be multiple stops for both departures and arrivals Q. How does "Door to Door" work? A. Once reservations closes the day before your scheduled trip, our Dispatch Department will map out the route for the following day and call each passenger directly to confirm their pick up time. The times published on our website are approximate pick up times and can vary. However, the arrival time is generally an accurate estimate. For further details on our Door to Door Service including areas that we service, click here. Return to Top
Fares:
Q. Is there a discount for Children or Seniors?
A. No, because our fares are already discounted, we do not offer any additional discounts other than what is on our website. Children under the age of 2 do not require a ticket, however, they MUST sit on the parent's lap. If you bring a Child Restraint Device (Car Seat), you'll be charged regular fare for the seat.
Q. Is the fare the same seven days a week? A. No, on Fridays, Saturdays and Sundays, there is an additional charge of $5.00 per person.
Q. Is there a fare difference in booking last minute?
A. Yes, if you book your travel within 48 Hours, there is an additional charge of $10.00 per person. For more information, please view our Terms and Conditions Return to Top
Luggage:
Q. How many pieces of luggage can I bring?
A. Each passenger is permitted two pieces of checked luggage and two small carry-on's. Checked pieces of luggage should be standard suitcase size and weigh no more than 70 Pounds each. For more information, please view our Terms and Conditions Return to Top
Parking:
Q. Is parking available at the station locations?
A. Yes, parking is available at most of our station locations. Click on "Stations" to find out which stations offer free parking.
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Refunds, Cancellations and Changes to your Travel Plans:
Q. I missed the bus, do I get a refund?
A. NO, no refunds will be issued for missing the bus.
Q. I missed the bus can I reschedule to a different time for free?
A. NO. If you wish to take a different trip you must rebook and repay for the new trip.
Q. I placed a reservation for scheduled bus service and now I don't want to go, do I get a refund?
A. NO. All reservations for scheduled service once placed are nonrefundable for any reason, including any door to door options.
Q. The bus ran late, do I get a refund or discount?
A. NO, the bus can run late for many reasons, the most common being traffic. As much as we would like to we do not control the traffic conditions on the road. Similar to the airline industry, we do not provide for compensation for delays.
Q. I missed my connection to a flight, cruise or any other transportation, will you pay for my loss?
A. NO, it is your responsibility to plan accordingly and should have left a reasonable amount of time to make your connection including allowing extra time for weather, traffic or a mechanical breakdown. As a reminder, most airlines require a two hour prior to flight time advance check in for International Flights and 90 minutes for domestic flights. Plan accordingly! For more information, please view our Terms and Conditions
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Reservations:
Q. Are advance reservations required?
A. YES, passengers who just show up at one of our stations will be denied boarding. We do not accept "walk-ups" under ANY circumstances. Reservations made within 48 hours incur a $10.00 fee so it is best to plan your travel in advance!
Q. When should I book my reservation?
A. As soon as you know you want to go. Waiting until the last minute could result in the bus being sold out already and you may not be able to travel. Q. When is the latest I can book my reservation?
A. We stop taking reservations two hours before the trip, that being said, we sell out every weekend and most weekdays. Waiting to the last minute to book your trip will usually result in no available seats.
Q. When can I expect to receive my confirmation e-mail?
A. If you book during our normal business hours, you should receive it within an hour. If you book after hours, you'll receive your confirmation the next day.
Q. What do I do if I haven't received my confirmation number?
A. The first thing you should do is check your spam folder. If you still haven't received it, please call us during normal business hours. Please note that we are not responsible for emails not received. This is why we suggest booking in advance and not waiting for the last possible minute.
Q. What if I don't have a printer to print my confirmation?
A. To board the shuttle, all you need is your confirmation number and a valid photo identification such as Driver's License, Passport, etc. We do ask that you take the time to write down the important information on your confirmation so that you have it with you at all times.
Q. Can I pay for my ticket in cash?
A. NO. we do not accept cash payment whatsoever.
Q. Can I purchase my ticket at one of the stations?
A. NO. our stations are not equipped with our reservation system. The only way you can purchase a ticket is either online or by telephone. Return to Top
Station to Station Trips Q. What is "Station to Station"? Station to Station Trips have specific pick up and drop off locations. This means you have to be at one of our Station Locations 20 Minutes prior to the scheduled pick up time. Please ensure you have the directions on how to get to your departure station before leaving! Q. Where are your Stations Located? A. Each shuttle offers different station locations. Please click one of the links below for further details: Trips 100 & 200 Station Locations
Orlando Central Station is located at 9901 Hawaiian Court is just off of International Drive one block east of the Convention Center. Parking is available at our Central Location.
Kissimmee Station is located at 1471 East Osceola Parkway and is just off of Exit 249 on the Florida Turnpike. Free Parking is available.
Disney World Pick Up and Drop Off Service for an additional fee of $20.00 Per Person. Pick up & Drop off is located at the Magic Kingdom Transportation Center at parking spot # 21. The shuttle will also pick up at ALL Disney Resort Hotels.
Universal Studios Pick Up and Drop Off Service for an additional fee of $20.00 Per Person. Pick up & Drop off is located at the Central Bus Parking in front of City Walk at the Taxi Stand area. The shuttle will also pick up at ALL Universal Resort Hotels.
Sea World Pick Up and Drop Off Service for an additional fee of $20.00 Per Person. Pick up & Drop off is located the Bus Parking close to the main parking lot which is to the right of the main entry.
West Palm Beach is located at Mile Marker $94 on the Florida Turnpike at the Service Plaza. Free Parking is available.
Pompano Beach is located at Mile Marker #65 on the Florida Turnpike at the Service Plaza. Free Parking is available.
Fort Lauderdale / Hollywood is located in front of the Denny's Restaurant Parking Lot just off if I-95 & Sheridan Street in Hollywood. Free Parking is available.
Miami Beach pick up and drop off at all Hotels on Collins Avenue on Miami Beach from 6th Street to 192nd Street on Collins Avenue only for an additional fee of $10.00 Per Person.
Miami (Downtown) is located at the Holiday Inn 340 Biscayne Boulevard We pick up & drop off in front of the hotel.
Miami (Airport Area) is located at the Regency 1000 Northwest 42nd Avenue and we pick up & drop off in front of the hotel.
Miami (Kendall) is located at the Marriott 9090 South Dadeland Boulevard and we pick up & drop off in front of the hotel. Free Parking is available.
Miami (Hialeah) is located at the Ramada 1950 West 49th Street and we pick up & drop off in front of the hotel. Free Parking is available.
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Trips 102 & 202 Station Locations
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Orlando Central Station is located at 5876 Precision Drive. The Bus Station is one Block South Of International Drive and one Block West of Kirkman. (From International Drive & Kirkman, go south one block and make a right just past the Hampton Inn Hotel) Note for Trip 202 - because of the late hour the bus arrives in Orlando, we may drop passengers off on the corner of International Drive & Kirkman Road at the Chevron Station because it is well lit and easier to find at nighttime. The Chevron is 1/2 block from our Station Location. Free Parking is available.
West Palm Beach is located at Mile Marker $94 on the Florida Turnpike at the Service Plaza. Free Parking is available.
Pompano Beach is located at Mile Marker #65 on the Florida Turnpike at the Service Plaza. Free Parking is available.
Miami (Downtown) is at the Continental Hotel at 146 Biscayne Boulevard and we pick up & drop off in front of the hotel.
Miami International Airport Terminal is on the 2nd Level (Departures) of Miami Airport, go outside of Terminal J. The bus stops under the Avianca & Alitalia Airlines sign.
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Trips 300 & 301 Station Locations
Trip 300 and 301 offer BOTH Door to Door and Station to Station. Note: Door to Door Service is ONLY available in Tampa and Miami!
Miami door to door service is available North of Kendall Drive and East of SW 117th Avenue. We do offer pick up and drop off service at Miami Intl. Airport (at Terminal J in front of Avianca Airlines) and Port of Miami for an additional fee of $20.00.
Fort Lauderdale is located at the Mobil Gas Station off of I595 and Flamingo Road. The address is 12398 SW 3rd Street Plantation, FL 33325
Tampa door to door service is available only within the city limits of Tampa, otherwise you must go to one of the station locations listed. We do offer pick up and drop off service at Tampa Intl. Airport and Port of Tampa for an additional fee of $20.00.
Tampa Shell Gas station at 1905 N. Dale Mabry Highway 33607
Brandon Mobil Gas Station at 1640 W. Brandon Blvd 33511
Riverview CVS Pharmacy at 1904 West Lumsden Rd 33511
Gibsonton Raceway Gas Station at 10032 Gibsonton Dr 33578
Ruskin Racetrac Gas Station at 3105 College Ave E 33570
Bradenton Hess Gas Station at 4905 E State Rd 64 34208
Sarasota McDonald's Restaurant at 3901 Cattlemen Rd 34233
Venice Mobil Gas Station at 1242 Jacaranda Blvd 34292
Port Charlotte Burger King Restaurant at 910 King Hwy 33980
Punta Gorda Pilot Gas Station at 26505 Jones Loop Road 33925
Ft. Myers McDonald's Restaurant at 4770 Colonial Blvd 33966
Cape Coral McDonald's Restaurant at 13600 Indian Paint Ln 33912
Bonita Springs McDonald's Restaurant at 27998 Oakland Dr 34135
Naples Kangaroo Express Gas Station at 6065 Pine Ridge Rd. 34119
Fort Lauderdale Mobil Gas Station at 12398 SW 3rd St Plantation, FL 33325
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Trips 302, 303, 304 & 305 Station Locations
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Tampa is located at the Seminole Hard Rock Hotel and Casino located at 5224 N. Orient Drive Tampa, FL 33610 at the Bus Terminal. Free Parking is available.
Orlando Central is located at the Target Shopping Center at 2155 Town Center Blvd Orlando, FL 32837 in Hunter's Creek. We pick up and drop off behind the TGIFridays. Free Parking is available.
Orlando East is located at Waterford Lakes Town Center at 413 N. Alafaya Trail Orlando, FL 32828 in front of the Barney's Coffee Shop. Free Parking is available
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The Florida Express Bus Is Operated By Ambiance Transportation, LLC Private Shuttles Also Available! Click Here To Speak With A Live Help Customer Service Representative